BeingBlack2020 has a policy in place that does not allow for returns or exchanges for sanitary reasons. Our products are typically used in a personal and intimate manner, and once they have been used they cannot be resold. However, in the event an item is damaged or lost during shipping email us immediately with photo proof within 3 days of receipt at contact.beingblack2020@gmail.com and we will replace the item at no additional cost to you.